This website is operated by Helannona Jewelry, LLC. Throughout the site, the terms “we”, “us” and “ours” refer to
Helannona Jewelry, LLC.
How to Return an item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email [email protected] to request a refund and we will assign you a tracking number.
- Mail your returned item to:
- Helannona Jewelry
- Returns Department #1134ı
- 4670 NE 2nd Ave , Suite 2 Miami
- Miami, FL 33137
- Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your jewel item is in like new condition, you may exchange your jewel item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Questions about the refund/return service should be sent to us at [email protected]